Which of the following is NOT a desired interview technique during the funeral service arrangement conference?

Frequent interruptions are not a desired interview technique during the funeral service arrangement conference because they disrupt the flow of communication and can hinder the family's ability to express their thoughts and emotions fully. Effective communication in such sensitive settings requires the funeral director to create an atmosphere of trust and understanding. Active listening allows the director to fully engage with the family, demonstrating that their feelings and needs are important. Open-ended questions encourage more detailed responses, giving families the opportunity to elaborate on important aspects of their loved one's life and their preferences for the service. Empathic responses help to validate the family's grief, showing that the funeral director is compassionate and supportive. In contrast, frequent interruptions can leave families feeling dismissed or unheard, which is detrimental to the arrangement process.